The Global Services Sector (GSS) Supervisory Management programme is designed to help persons developed the knowledge, skills, and attitudes necessary to function effectively and efficiently in a supervisory role within the GSS business environment. The programme was developed in an effort to exploit the skill gap within the industry.
The programme will equip individuals with strategies for effective supervision, and the skills and knowledge required to effectively manage workgroups in a GSS business environment. The programme will also provide participants with the leadership tools and techniques for developing
a work team and key management skills of problem-solving, performance analysis, conflict management and effective communication.
Training will be conducted on-the-job, where eighty percent (80%) of training will cover the
industry aspect, while the remaining twenty percent (20%) will be done in a face-to-face
modality which is typically done in a training room setting or online.
The programme requires completion of One Thousand and Fifty-Eight (1058) (The hours are too long for a one-year programme) hours and over a One Hundred and Fifty-One (151) weeks
period. The programme will be delivered through an Apprenticeship Model in a seventy (70)
percent on the job and thirty (30) percent classroom/online instruction.
At the end of the programme, graduates will receive the customized certificate in GSS
Supervisory Management and will be qualified to work as Supervisor/Team Leader/Manager,
Trainer and Coach
This course introduces the learners to using competency base methodologies in instructional delivery. The learners are exposed to from of intelligence, learning styles and other learning theories. The learners will be encouraged to develop CBET lesson plans in accordance with the competency standards developed by the National Council on Technical Vocational Education and Training (NCTVET).
For any organization to ensure reliability and effectiveness in its internal and external processes and controls, quality auditing is a necessity. This course serves to advance the auditing skills utilizing the NVQ-J Level 4 in Quality Audit national standards, as well as broaden the skill set of the learner. This course seeks to boost the learner’s confidence in planning and performing an effective audit, as well as reporting and taking corrective action where necessary.
The learner will develop the necessary skills to assess and report on the adherence and implementation of processes based on the national standard. The learner will grasp how to prepare, initiate, lead, and conduct audit activities, concluding the auditing process and complete follow-up activities.
This qualification reflects the roles of training developers and instructional designers who are responsible for analyzing training needs and designing training solutions and products to meet workplace capability requirements, and to evaluate the effectiveness of training programmes. Within these capacities, certified individuals may have a role in providing guidance and advice to trainers and assessors, promoting innovative practices, e.g. e-learning, and also in researching and incorporating best practices in training and assessment into training programmes and products.
This programme will enhance the learner’s ability to analyze training needs and evaluate the effectiveness of training programmes. It will build instructional design competences in developing training solutions and products to meet workplace requirements while including new learning technologies in delivery and assessment.
- Teacher: DAVE BARTLEY
- Teacher: Neisha Buckley-Ford
- Teacher: DWAYNE CLARKE
- Teacher: Christopher Coombs
- Teacher: Glenford Dunkley
- Teacher: Jermaine Dunkley
- Teacher: SOPHIA HANNIFORD
- Teacher: Ricardo Hepburn
- Teacher: Miguel Logan
- Teacher: Dwight Miller
- Teacher: Andre Moulton
- Teacher: Christopher MUSCHETTE
- Teacher: Jason Newland
- Teacher: Romaine Richards
- Teacher: Leon Robinson
- Teacher: Tyrone Simpsom
- Teacher: Rennae Walters
The Government of Jamaica and other Caribbean countries have been pushing technical and vocational education and training (TVET) as the pillar upon which growth in the respective economies can be achieved. There is a significant need for trained and certified assessors and instructors to carry out competency-based assessment. This course enables participants to develop the necessary expertise to assess candidates to the competency standards of the NVQ-J/CVQ Level 4 in Assessment. Participants will also gain a thorough understanding of best practices used to assess candidates who will demonstrate their readiness for the workplace, thus leading to the improvement of the overall performance and the basis for a sustainable development in the Caribbean.
This qualification reflects the roles of training developers and instructional designers who are responsible for analyzing training needs and designing training solutions and products to meet workplace capability requirements, and evaluating the effectiveness of training programs. They may have a role in providing guidance and advice to trainers and assessors, promoting innovative practices, e.g. e-learning, and in researching and incorporating best practice in training and assessment into training programs and products.
This program will enhance your ability to analyze training needs and evaluate the effectiveness of training programs. You'll build your instructional design expertise in developing training solutions and products to meet workplace requirements while including new learning technologies in delivery and assessment.
The NVQ_ Level 6 in TVET Institution Management prepares the TVET leader to promote effective vocational leadership skills and to lead innovative learning practices throughout the academic institution.
- To provide the new TVET leader with the knowledge, skills, and attitude of an academic leader.
- To provide the knowledge, skills, and attitude required to manage training delivery in a TVET environment.
- To enable the TVET leader to manage the assessment and certification process.
- To provide the TVET leader with the skills required to evaluate programmes.
- To provide the knowledge and skill required to develop and manage a budget for an academic institution.
- To equip the TVET leader with the skills required to lead innovative practices in an academic institution.
- Instructor: Andrew Gordon